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Owned and operated by Outdoor Living Collection, we are happy to answer questions about pergolas, patio sets, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your pergola, gazebo, or patio furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery every step of the way.
What is your return policy?
We offer 30-day returns on eligible items. If something is not quite right with your outdoor furniture, please reach out and we will walk you through the return process as outlined in our Return Policy.
Can I exchange an item for a different style or color?
Absolutely. If you would like to swap your patio set or gazebo for a different option, contact us within 30 days of delivery. We will guide you through the exchange steps covered in our Return Policy.
What materials are used in your outdoor furniture?
Our collections feature weather-resistant frames, UV-protected fabrics, and durable hardwoods designed to withstand sun, rain, and seasonal changes. Each product page lists exact materials and care recommendations.
Do your pergolas and gazebos require professional assembly?
Most of our pergolas and gazebos include detailed instructions for at-home assembly. Some larger structures may benefit from a second pair of hands, and we are always available to answer questions during your build.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected by industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with 1 to 3 business days handling and 5 to 8 days transit.
30-Day Returns
Not the perfect fit for your patio? Our 30-Day Returns window gives you time to decide with confidence.
